1. INTRODUCTION
This policy outlines the terms regarding refunds and cancellations for services provided by the Vanuatu Financial Services Commission (VFSC) through its online platform.

2. NON-REFUNDABLE SERVICES
All fees paid for VFSC online services are non-refundable. This includes, but is not limited to:
• Application fees
• Filing fees
• Any other service-related charges

3. CANCELLATION POLICY
Once a transaction has been processed, it cannot be canceled. Clients are advised to review their service orders carefully before completing the payment.

4. EXCEPTIONS
In exceptional circumstances, such as technical errors or service failures on VFSC’s part, The VFSC may consider a refund or adjustment on a case-by-case basis. Requests must be submitted in writing to walilee@vfsc.vu within 1 month of the transaction being made. To avoid doubt, a request made beyond this time will not be considered.

5. CONTACT INFORMATION
For any inquiries regarding this policy or to submit a request for consideration of an exception, please contact:
• Email: walillee@vfsc.vu
• Phone: 22247

6. ACKNOWLEDGMENT
By completing a transaction on our website, you acknowledge that you have read and understood this Non-Refundable and Cancellation Policy. This template ensures clarity regarding payment terms and protects VFSC from potential disputes related to refunds and cancellations.