The Vanuatu Financial Services Commission will refund your transaction fee under the following circumstances.

• If you believe you were given incorrect information by us and subsequently fail to meet a timeframe, or
• If we have made a mistake when processing a document.

Please be careful when completing a process as we cannot give refunds if you change your mind after having paid an application fee.

Note | Any name reservation fee will not be refunded as this service has already been provided.